Company Complaint Information


801 S. Figueroa Street Suite 700
Los Angeles, CA 90017

Company Performance

In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
  Category 4:
Justified Complaints
2015 58 15 21 22   3
2014 59 8 36 15   1
2013 93 14 60 19   5

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.
Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2015 Misc Lines CIC 1861.05a Excessive, inadequate, unfairly discriminatory rates 1
2015 Misc Lines CCR 2694a3 In contravention of own rules, policies, procedures, guidelines 1
2015 Misc Lines CCR 2695.10b2 Insurer shall not deny claim based solely on principal's protest or denial of liability of claim 1
2015 Misc Lines CCR 2695.10d Must perform diligent investigation;not request unnecessary information (Surety). 1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

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