Company Complaint Information



Company Performance

In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
  Category 4:
Justified Complaints
2013 93 14 60 19   5
2012 91 18 45 28   6
2011 128 23 59 46   6

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.
Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2013 Misc Lines CCR 2088.2 Failure to return bail collateral in a timely manner 1
2013 Misc Lines CCR 2092 Interrogations; licensee must answer; bail agents 1
2013 Misc Lines CCR 2694a5 Failed to respond or did not provide a complete response 1
2013 Misc Lines CCR 2083.1 Bail agent shall deliver new numbered document when add'l expenses incurred after release 1
2013 Misc Lines CCR 2695.10f Must pay accepted claims within 15 calendar days (Surety). 1
2013 Misc Lines CCR 2694a3 In contravention of own rules, policies, procedures, guidelines 1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year Line of Coverage JustifiedComplaint Ratio Market Share Complaint Share Index
2013 Surety and Fidelity .06 6.147 14.29 2.32

If complaint data does not appear for this company, this link will provide you with an explanation.

For calendar year 2006, the Department's Consumer Services Division had received 276,419 consumer telephone calls, handled 33,054 written cases, and recovered $31,526,079 for consumers and policyholders.

Last Revised - August 28, 2015 07:10 AM
Copyright © California Department of Insurance