Company Complaint Information

  

MERCURY INSURANCE COMPANY
4484 WILSHIRE BLVD
LOS ANGELES, CA 90010
800-824-6194

Company Performance

In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
  Category 4:
Justified Complaints
2013 453 84 230 139   15
2012 405 101 183 121   25
2011 362 90 147 125   12

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.
Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2013 Automobile CCR 2694a5 Failed to respond or did not provide a complete response 1
2013 Automobile CIC 880 Failure of insurer to use own name 2
2013 Automobile CCR 2694a3 In contravention of own rules, policies, procedures, guidelines 2
2013 Automobile CCR 2632.13e2 Provide written notice to insured of the result of an at fault investigation 1
2013 Automobile CCR 2695.5b Must provide complete response to claimant inquiries within 15 calendar days. 1
2013 Automobile CCR 2695.5a Must respond to the California Department of Insurance within 21 calendar days. 3
2013 Automobile CIC 481c Any insurance policy that includes a provision to refund premium other than on a pro rata basis shall provide proper disclosure 1
2013 Automobile CIC 481.5 Failure to return premium in a timely manner 1
2013 Automobile CIC 486 Overinsurance by simultaneous policies 1
2013 Automobile CIC 1861.05a Excessive, inadequate, unfairly discriminatory rates 1
2013 Automobile CCR 2695.7c1 Must notify in writing every 30 calendar days if more time is required to investigate claim. 13

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here


Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year Line of Coverage JustifiedComplaint Ratio Market Share Complaint Share Index
2013 Personal Auto .93 6.212 1.86 .30

If complaint data does not appear for this company, this link will provide you with an explanation.

For calendar year 2006, the Department's Consumer Services Division had received 276,419 consumer telephone calls, handled 33,054 written cases, and recovered $31,526,079 for consumers and policyholders.


Last Revised - August 22, 2013 01:53 PM
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