Company Complaint Information

  

GENWORTH LIFE INSURANCE COMPANY
6620 WEST BROAD STREET
RICHMOND, VA 23230
800-456-7766

Company Performance

In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
  Category 4:
Justified Complaints
2015 24 5 19 0   3
2014 15 4 10 1   4
2013 35 5 30 0   4

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.
Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2015 Disability CCR 2695.5a Must respond to the California Department of Insurance within 21 calendar days. 2
2015 Disability CCR 2694a5 Failed to respond or did not provide a complete response 1
2015 Life/Annuity CIC 10127.10 Free look provisions for seniors 1
2015 Life/Annuity CIC 10127.13 Failure to disclose surrender charge period/ penalties on cover page or disclose location of the surrender information 1
2015 Life/Annuity CIC 785 Senior Issue - duty of honesty, good faith, & fair dealing 1
2015 Life/Annuity CIC 781 Twisting (misrepresentation of policies) 1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here


Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

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