Company Complaint Information

  

CENTURY-NATIONAL INSURANCE COMPANY
PO Box 3199
Winston Salem, NC 27102-3199
800-760-5001

Company Performance

In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
  Category 4:
Justified Complaints
2016 147 39 65 43   13
2015 100 29 49 22   7
2014 75 25 46 4   5

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.
Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2016 Automobile CCR 2695.5b Must provide complete response to claimant inquiries within 15 calendar days. 3
2016 Automobile CCR 2695.8f Standards for the preparation and reasonable adjustment of auto repair estimates on partial losses. 1
2016 Automobile CCR 2632.14a2 GDD policy shall contain comprehensive coverage or collision coverage, or both of such coverages, in addition to liability coverag 1
2016 Automobile CCR 2695.5e3 Must begin investigation within 15 calendar days of notification of claim. 2
2016 Automobile CIC 880 Failure of insurer to use own name 2
2016 Automobile CCR 2695.5e2 Must supply forms, instructions & assistance within 15 calendar days of claim notification. 1
2016 Automobile CCR 2695.7c1 Must notify in writing every 30 calendar days if more time is required to investigate claim. 2
2016 Automobile CCR 2695.5a Must respond to the California Department of Insurance within 21 calendar days. 1
2016 Automobile CCR 2695.7b Must accept/deny or provide written delay notice within 40 calendar days of proof of claim. 3
2016 Automobile CCR 2695.7k1 Must make diligent attempt to verify fraud within 80 calendar days from suspicion of fraud. 1
2016 Automobile CCR 2695.3a File must contain all documents. 1
2016 Automobile CCR 2695.7f Written notice before 60 days of expiration of statute of limitations on bodily injury claims. 1
2016 Automobile CIC 671 Refusal to issue policy solely on age of auto if market value exceeds $2500; prohibited, exceptions 1
2016 Automobile CCR 2695.8f3 Reasonably adjust the claimant's estimate. 1
2016 Homeowners CCR 2695.5a Must respond to the California Department of Insurance within 21 calendar days. 1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here


Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year Line of Coverage JustifiedComplaint Ratio Market Share Complaint Share Index
2016 Personal Auto 32.63 .132 .70 5.30
2016 Commercial Multi-Peril .00 .396 .00 .00
2016 Homeowners 1.54 .611 .27 .44
2016 Commercial Auto .00 1.249 .00 .00

If complaint data does not appear for this company, this link will provide you with an explanation.

For calendar year 2006, the Department's Consumer Services Division had received 276,419 consumer telephone calls, handled 33,054 written cases, and recovered $31,526,079 for consumers and policyholders.


Last Revised - August 31, 2017 06:00 PM
Copyright © California Department of Insurance