Company Complaint Information


VAN NUYS, CA 91406

Company Performance

In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
  Category 4:
Justified Complaints
2014 75 25 46 4   5
2013 79 18 47 14   6
2012 61 5 47 9   4

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.
Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2014 Automobile CCR 2694a3 In contravention of own rules, policies, procedures, guidelines 1
2014 Automobile CIC 678.1c Commercial insurance notice of nonrenewal must provide at least 60 day notice, reasons, conditions & notice of increase in premium 1
2014 Automobile CIC 1861.05a Excessive, inadequate, unfairly discriminatory rates 1
2014 Automobile CCR 2632.19b1 Substantial increase in hazard, 30 day request requirement for information 1
2014 Automobile CCR 2694a5 Failed to respond or did not provide a complete response 1
2014 Fire CIC 790.03h3 Failing to adopt & implement standards for the prompt investigation & processing of claims 1
2014 Homeowners CCR 2694a3 In contravention of own rules, policies, procedures, guidelines 1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

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