Company Complaint Information

  

FIRE INSURANCE EXCHANGE
6301 OWENSMOUTH AVENUE
WOODLAND HILLS, CA 91367
800-327-6377

Company Performance

In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
  Category 4:
Justified Complaints
2017 167 15 95 57   10
2016 179 32 110 37   11
2015 186 40 120 26   19

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.
Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2017 Fire CCR 2694a5 Failed to respond or did not provide a complete response 1
2017 Homeowners CCR 2360.0b Bears no reasonable relationship to risk of loss 1
2017 Homeowners CIC 10095(h) Every insurer member of the plan shall provided to applicants who are denied coverage the toll free number for the CA FAIR Plan 1
2017 Homeowners CIC 1861.05a Excessive, inadequate, unfairly discriminatory rates 2
2017 Homeowners CCR 2695.5a Must respond to the California Department of Insurance within 21 calendar days. 2
2017 Homeowners CCR 2695.3a File must contain all documents. 1
2017 Homeowners CCR 2694a3 In contravention of own rules, policies, procedures, guidelines 4
2017 Homeowners CIC 790.03h1 Misrepresenting facts or policy provisions. 1
2017 Homeowners CCR 2695.5b Must provide complete response to claimant inquiries within 15 calendar days. 2
2017 Homeowners CCR 2360.2 Eligibility guidelines 1
2017 Homeowners CCR 2694a5 Failed to respond or did not provide a complete response 2

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here


Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year Line of Coverage JustifiedComplaint Ratio Market Share Complaint Share Index
2017 Commercial Multi-Peril .00 4.062 .00 .00
2017 Homeowners 1.07 8.432 3.06 .36

If complaint data does not appear for this company, this link will provide you with an explanation.

For calendar year 2006, the Department's Consumer Services Division had received 276,419 consumer telephone calls, handled 33,054 written cases, and recovered $31,526,079 for consumers and policyholders.


Last Revised - August 31, 2017 06:00 PM
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