PPO Helps Members Get Answers Summary
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PPO Helps Members Get Answers Summary 2014 Edition

Why is it important to help members get answers?

Highly rated PPOs provide good customer service, make sure that they correctly pay claims, and solve your problems quickly. The PPOs also gives clear information on how much you will pay for a medical service.

What do the scores mean?

The stars tell you how successful each PPO was at receiving positive feedback from its members who contacted the plan during 2011 and 2012 for its customer service, claim payments, and to get cost information. More stars are better.

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