PPO Quality Ratings - Getting Appointments and Care Quickly    PPO Quality Ratings Getting Care Easily

Getting Appointments and Care Quickly 2014 Edition

Why is getting care quickly important?

Getting care when you need it is important for everyone's health. For regular check-ups you need to be able to get an appointment when you need it. If you are ill or injured you need to be seen quickly.

What could PPOs do to help you get care quickly?

Highly rated PPOs have appointment systems that help make sure you get the care you need when you need it. PPOs in California help members get appointments whether it is for routine or urgent care.

What do the scores mean?

The scores show the percentage of health plan members who highly rated their PPO on how quickly and easily they got care and service from their doctors and office staff. The higher score means more members said they are getting the right care at the right time.

The scores are based on information from a survey of a sample of PPO members in 2012.

Look for differences of at least 4%. Smaller differences usually are not significant.

Getting Appointments and Care Quickly

Anthem Blue Cross PPO 87% Horizontal bar, 87 units  
Health Net PPO 87% Horizontal bar, 87 units  
Blue Shield of California/Blue Shield Life PPO 85% Horizontal bar, 85 units  
UnitedHealthcare Insurance Co., Inc. 85% Horizontal bar, 85 units  
CIGNA PPO 82% Horizontal bar, 82 units  
Aetna PPO 81% Horizontal bar, 81 units  
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  Score for top health plans nationwide 90% Score that ranks a health plan in the top 10% of all plans in the U.S.  
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