Doctor Communications Summary
The doctors and their staff are a big part of your experience with a health plan. It is important for you and your doctor to develop a trusting relationship to discuss health concerns, understand choices and make sometimes difficult decisions. Highly rated PPOs have doctors and staff who listen to you, explain things clearly and treat you with respect. When patients are a part of making decisions about their health care, they often do better. When doctors communicate well it helps you in making choices that best fit your needs.