PPO Ratings Summary

PPO Ratings Summary 2017-18 Edition

Need help?
Call our Consumer Hotline at 1-800-927-HELP (4357)

Quality health care is getting the right care at the right time.

This Report Card shows the quality of health care for millions of Californians who get their care through Preferred Provider Organizations (PPOs). The 6 largest PPOs in the state are included in this Report Card.

	PRINT THIS CHART
	PRINT ALL REPORT CHARTS

Click on plan name for
plan's star ratings and
information:

QUALITY OF MEDICAL CARE

PATIENTS RATE OVERALL EXPERIENCE
Members who contacted their plan rated the customer service provided and whether they got accurate information on plan costs and claims payment during 2014 and 2015. We compared how PPO members rated their care and services with a 9 or 10 on a 0 to 10 scale during 2015.	Getting Care Easily 'Patients Rate Overall Experience' is the roll- up of three topic summary ratings: 'Getting Care Easily', 'Satisfaction with Plan Services' and 'Satisfaction with Plan Doctors'.	PPO Helps Members Get Answers Members rated their ease for getting doctor appointments, tests and treatments during 2016.

Aetna - PPO

Fair

Fair

Fair

Fair

Anthem Blue Cross - PPO

Good

Good

Good

Good

Blue Shield of California/Blue Shield Life - PPO

Good

Good

Good

Good

CIGNA - PPO

Good

Good

Good

Good

Health Net Life Insurance Company - PPO

Good

Good

Good

Good

UnitedHealthcare Insurance Co., Inc. - PPO

Good

Good

Good

Good

Why isn't my health plan listed?

Quality of Medical care Select a topic for more ratings

Asthma and Lung Disease Care

Behavioral and Mental Health Care

Diabetes Care

Heart Care

Maternity Care

Treating Adults: Getting the Right Care

Treating Children: Getting the Right Care

Patients Rate Overall Experience Select a topic for more ratings

Additional Patient Ratings:

Satisfaction with Plan Services

Satisfaction with Plan Doctors

Doctor Communicates with Patients

Patient and Doctor Share Decisions