Company Complaint Information
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| Company Performance | |||
| In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist. | |||
| Year | Closed Complaints (TOTAL of Categories 1-3) |
Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant. |
Category 2: Complaints found to be without Merit. |
Category 3: Complaints with Other Outcomes |
Category 4: Justified Complaints |
|---|---|---|---|---|---|
| 2024 | 67 | 29 | 18 | 20 | 27 |
| 2023 | 65 | 13 | 23 | 29 | 9 |
| 2022 | 45 | 12 | 13 | 20 | 8 |
| Violation Study |
| Year | Line of Coverage | Law | Section | Summarized Description of Law | # of Alleged Violations |
|---|---|---|---|---|---|
| 2024 | Automobile | CIC | 38.6(b)(2)(C) | A description of the record that the person will receive by electronic transmission | 11 |
| 2024 | Automobile | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 7 |
| 2024 | Automobile | CCR | 2632.19b1 | Substantial increase in hazard, 30 day request requirement for information | 1 |
| 2024 | Automobile | CCR | 2695.5(a) | Must respond to the California Department of Insurance within 21 calendar days. | 2 |
| 2024 | Automobile | CIC | 38.6(b)(2)(D) | The licensee needs to disclose the process or system to report a change or correction in the person's email address | 9 |
| 2024 | Automobile | CCR | 2694a5 | Failed to respond or did not provide a complete response | 5 |
| 2024 | Automobile | CCR | 2360.2 | Eligibility guidelines | 3 |
| 2024 | Automobile | CIC | 1861.03c1 | Auto cancellation and nonrenewal | 1 |
| 2024 | Homeowners | CCR | 2694a5 | Failed to respond or did not provide a complete response | 1 |
| 2024 | Homeowners | CCR | 2695.5(a) | Must respond to the California Department of Insurance within 21 calendar days. | 1 |
| 2024 | Homeowners | CIC | 677.4 | Requirements for cancellation notices for policies covered by the CIC 675 | 1 |
| 2024 | Homeowners | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 1 |
| 2024 | Homeowners | CIC | 678(e) | A notice of nonrenewal for policies expiring on or after July 1, 2021, shall be accompanied by the information outlined in the statute - ie. Home Finder, FAIR Plan, DIC. | 1 |
| 2024 | Misc Lines | CCR | 2695.5(a) | Must respond to the California Department of Insurance within 21 calendar days. | 2 |
| 2024 | Misc Lines | CCR | 2694a5 | Failed to respond or did not provide a complete response | 1 |
If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here
| Comparison Data |
The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.
| Year | Line of Coverage | JustifiedComplaint Ratio | Market Share | Complaint Share | Index |
|---|---|---|---|---|---|
| 2024 | Homeowners | 5.17 | .303 | .15 | .50 |
| 2024 | Commercial Multi-Peril | .00 | .543 | .00 | .00 |
If complaint data does not appear for this company, this link will provide you with an explanation.
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