Company Profile
Company Complaint Information

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Company Performance
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
Category 4:
Justified Complaints
2019 48 13 12 23 9
2018 36 9 9 18 10
2017 23 6 7 10 6

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.

Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2019 Automobile CCR 2695.7f Written notice before 60 days of expiration of statute of limitations on bodily injury claims. 1
2019 Automobile CCR 2695.5a Must respond to the California Department of Insurance within 21 calendar days. 1
2019 Automobile CCR 2695.7h Must pay within 30 calendar days of accepting claim-exceptions apply- see Regulations. 1
2019 Fire CCR 2694a5 Failed to respond or did not provide a complete response 1
2019 Fire CIC 790.02 Engaging in trade practice defined as unfair method of competition prohibited 1
2019 Liability CCR 2695.5a Must respond to the California Department of Insurance within 21 calendar days. 1
2019 Liability CCR 2695.7b3 Must notify claimant that claim denial can be reviewed by the California Dept. of Insurance. 1
2019 Misc Lines CCR 2695.5e3 Must begin investigation within 15 calendar days of notification of claim. 1
2019 Misc Lines CCR 2695.7b3 Must notify claimant that claim denial can be reviewed by the California Dept. of Insurance. 1
2019 Misc Lines CCR 2695.5e1 Must acknowledge notice of claim within 15 calendar days unless payment is made. 1
2019 Misc Lines CCR 2695.7b Must accept/deny or provide written delay notice within 40 calendar days of proof of claim. 2
2019 Misc Lines CCR 2695.7d Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant. 1
2019 Misc Lines CIC 880 Failure of insurer to use own name 4
2019 Misc Lines CCR 2695.7c1 Must notify in writing every 30 calendar days if more time is required to investigate claim. 2
2019 Misc Lines CCR 2695.5e2 Must supply forms, instructions & assistance within 15 calendar days of claim notification. 1
2019 Misc Lines CCR 2695.5a Must respond to the California Department of Insurance within 21 calendar days. 4
2019 Misc Lines CIC 790.03h3 Failing to adopt & implement standards for the prompt investigation & processing of claims 1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year Line of Coverage JustifiedComplaint Ratio Market Share Complaint Share Index
2019 Commercial Multi-Peril .00 .255 .00 .00
2019 Commercial Auto .01 .729 1.85 2.54
2019 Surety and Fidelity .00 1.212 .00 .00
2019 Workers Compensation .00 1.456 .00 .00

If complaint data does not appear for this company, this link will provide you with an explanation.


Last Revised - December 03, 2007 11:57 AM
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