|In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.|
(TOTAL of Categories 1-3)
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Complaints found to be without Merit.
Complaints with Other Outcomes
|Year||Line of Coverage||Law||Section||Summarized Description of Law||# of Alleged Violations|
|2020||Fire||CCR||2695.7b||Must accept/deny or provide written delay notice within 40 calendar days of proof of claim.||1|
|2020||Fire||CCR||2695.5b||Must provide complete response to claimant inquiries within 15 calendar days.||1|
|2020||Fire||CCR||2695.7c1||Must notify in writing every 30 calendar days if more time is required to investigate claim.||1|
|2020||Fire||CIC||14046(b)||Within 15 days after notice of claim, insurer must provide claimant with copy of annual CDI notice describing the most significant||2|
|2020||Fire||CIC||880||Failure of insurer to use own name||1|
|2020||Homeowners||CIC||481.5a||Personal Lines - Failure to return premium in a timely manner||1|
|2020||Homeowners||CIC||677||Cancellation notice requirements||1|
|2020||Homeowners||00||CALIFORNIA INSURANCE CODE||1|
|2020||Homeowners||CIC||10095.7(b)||An applicant who is denied, or policyholder who is cancelled or non-renewed, shall be provided with information regarding the depa||7|
If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here
The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.
|Year||Line of Coverage||JustifiedComplaint Ratio||Market Share||Complaint Share||Index|
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