Company Profile
Company Complaint Information


Company Performance
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
Category 4:
Justified Complaints
2021 56 17 27 12 6
2020 75 21 35 19 6
2019 79 31 34 14 11

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.

Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2021 Homeowners CIC 1861.05a Excessive, inadequate, unfairly discriminatory rates 1
2021 Homeowners CCR 2695.183(g)(1) HO company must provide insured with copy of replacement cost estimate 1
2021 Homeowners CCR 2694a3 In contravention of own rules, policies, procedures, guidelines 2
2021 Homeowners CIC 14046(b) Within 15 days after notice of claim, insurer must provide claimant with copy of annual CDI notice describing the most significant 2
2021 Homeowners CCR 2695.183(g)(2) requires insurers to include the Section 2695.183(a) information in the dwelling replacement cost estimates 1
2021 Homeowners CIC 10102(b) Residential property disclosure form shall indicate which coverages have abeen selected or purchased 1
2021 Homeowners CCR 2695.7b3 Must notify claimant that claim denial can be reviewed by the California Dept. of Insurance. 1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year Line of Coverage JustifiedComplaint Ratio Market Share Complaint Share Index
2021 Homeowners 11.21 .458 1.17 2.55
2021 Workers Compensation .00 1.552 .00 .00

If complaint data does not appear for this company, this link will provide you with an explanation.

Last Revised - December 03, 2007 11:57 AM
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