Company Complaint Information
| XL INSURANCE COMPANY OF NEW YORK, INC. | |||
| 677 WASHINGTON BLVD. | |||
| STAMFORD, CT 06901 | |||
| 800-622-7311 | |||
| Company Performance | |||
| In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist. | |||
| Year | Closed Complaints (TOTAL of Categories 1-3) |
Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant. |
Category 2: Complaints found to be without Merit. |
Category 3: Complaints with Other Outcomes |
Category 4: Justified Complaints |
|---|---|---|---|---|---|
| 2023 | 51 | 22 | 20 | 9 | 13 |
| 2022 | 23 | 4 | 18 | 1 | 3 |
| 2021 | 29 | 9 | 17 | 3 | 9 |
| Violation Study |
| Year | Line of Coverage | Law | Section | Summarized Description of Law | # of Alleged Violations |
|---|---|---|---|---|---|
| 2023 | Disability | CCR | 2695.11(d) | Life and Disability insurer shall affirm or deny within 30 calendar days from original notification - see CIC Section 10123.13. | 1 |
| 2023 | Disability | CCR | 2695.7(b)(3) | Must notify claimant that claim denial can be reviewed by the California Department of Insurance. | 3 |
| 2023 | Disability | CIC | 10111.2 | Disability Income claims paid in 30 calendar days of receiving requirements or interest due | 2 |
| 2023 | Disability | CIC | 790.03h3 | Failing to adopt & implement standards for the prompt investigation & processing of claims | 1 |
| 2023 | Life/Annuity | CIC | 790.03h1 | Misrepresenting facts or policy provisions. | 3 |
| 2023 | Life/Annuity | CCR | 2695.5(e)(1) | Must acknowledge notice of claim within 15 calendar days unless payment is made. | 1 |
| 2023 | Life/Annuity | CCR | 2695.5(b) | Must provide complete response to claimant inquiries within 15 calendar days. | 1 |
| 2023 | Life/Annuity | CCR | 2695.3(b)(2) | Must record in the file the date the licensee received, processed, and/or transmitted or mailed all relevant documents. | 1 |
| 2023 | Life/Annuity | CCR | 2695.5(a) | Must respond to the California Department of Insurance within 21 calendar days. | 1 |
| 2023 | Life/Annuity | CCR | 2695.5(e)(2) | Must supply forms, instructions and assistance within 15 calendar days of claim notification. | 1 |
| 2023 | Life/Annuity | CIC | 790.03h5 | Not attempting to effectuate prompt, fair, & equitable settlement when liability clear. | 2 |
| 2023 | Life/Annuity | CCR | 2695.7(d) | Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant. | 1 |
| 2023 | Life/Annuity | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 1 |
| 2023 | Life/Annuity | CIC | 790.03h3 | Failing to adopt & implement standards for the prompt investigation & processing of claims | 1 |
| 2023 | Life/Annuity | CCR | 2695.5(e)(3) | Upon receiving notice of claim, insurer must begin investigation immediately but in no event more than 15 calendar days later. | 1 |
| 2023 | Life/Annuity | CCR | 2694a5 | Failed to respond or did not provide a complete response | 1 |
If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here
| Comparison Data |
The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.
| Year | Line of Coverage | JustifiedComplaint Ratio | Market Share | Complaint Share | Index |
|---|---|---|---|---|---|
| 2023 | Individual Life | 14.65 | .275 | 3.31 | 12.02 |
| 2023 | Annuities | .00 | 5.260 | 5.77 | 1.10 |
If complaint data does not appear for this company, this link will provide you with an explanation.
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