Company Complaint Information

Company Profile



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Company Performance
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year	Closed Complaints (TOTAL of Categories 1-3)	Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.	Category 2: Complaints found to be without Merit.	Category 3: Complaints with Other Outcomes	Category 4: Justified Complaints
2019	25	8	7	10	2
2018	23	6	4	13	4
2017	15	8	2	5	2

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.

Year	Line of Coverage	Law	Section	Summarized Description of Law	# of Alleged Violations
2019	Automobile	CIC	790.03h3	Failing to adopt & implement standards for the prompt investigation & processing of claims	1
2019	Homeowners	CCR	2694a5	Failed to respond or did not provide a complete response	1
2019	Misc Lines	CCR	2695.10g	Written notice before 60 days of expiration of statute of limitations or other time period requirements must be met.	1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year	Line of Coverage	JustifiedComplaint Ratio	Market Share	Complaint Share	Index
2019	Personal Auto	22.74	.015	.08	5.33
2019	Surety and Fidelity	.05	.220	9.09	41.32
2019	Workers Compensation	.00	.846	.00	.00
2019	Commercial Multi-Peril	.00	.945	.00	.00

If complaint data does not appear for this company, this link will provide you with an explanation.