Company Complaint Information
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| Company Performance | |||
| In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist. | |||
| Year | Closed Complaints (TOTAL of Categories 1-3) |
Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant. |
Category 2: Complaints found to be without Merit. |
Category 3: Complaints with Other Outcomes |
Category 4: Justified Complaints |
|---|---|---|---|---|---|
| 2024 | 103 | 24 | 31 | 48 | 10 |
| 2023 | 397 | 196 | 114 | 87 | 40 |
| 2022 | 151 | 48 | 48 | 55 | 13 |
| Violation Study |
| Year | Line of Coverage | Law | Section | Summarized Description of Law | # of Alleged Violations |
|---|---|---|---|---|---|
| 2024 | Automobile | CCR | 2632.13(e)(3) | An insurer shall comply with the reporting procedures when first reporting or modifying a principally at-fault accident to a loss underwriting exchange | 1 |
| 2024 | Automobile | CIC | 1861.05a | Excessive, inadequate, unfairly discriminatory rates | 1 |
| 2024 | Automobile | CIC | 790.03h3 | Failing to adopt & implement standards for the prompt investigation & processing of claims | 2 |
| 2024 | Automobile | CIC | 880 | Failure of insurer to use own name | 1 |
| 2024 | Automobile | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 3 |
| 2024 | Automobile | CCR | 2695.7(d) | Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant. | 1 |
| 2024 | Automobile | CCR | 2695.5(e)(3) | Upon receiving notice of claim, insurer must begin investigation immediately but in no event more than 15 calendar days later. | 1 |
| 2024 | Automobile | CIC | 662 | Mailing or delivery of notice of cancellation | 1 |
| 2024 | Automobile | CIC | 660(e)(2) | Notification of renewal with an affiliated insurer shall state it is offering replacement with an affiliated insurer. | 1 |
| 2024 | Automobile | CIC | 660(e)(1) | Notification of renewal with an affiliated insurer shall state it will not offer a renewal with the present insurer. | 1 |
| 2024 | Automobile | CIC | 660(e)(3) | Notification of renewal with an affiliated insurer shall state the insured may obtain in writing the reasons for the change in insurers if requested within the timeframes specified. | 1 |
| 2024 | Automobile | CCR | 2632.13(e)(2) | Respond in writing to a request for reconsideration of principally at-fault determination within 30 days by an employee other than who made the original determination | 1 |
| 2024 | Automobile | CCR | 2695.7(f) | Insurer shall provide written notice 60 days before expiration of statute of limitations. 30 days prior for UM claim. | 1 |
If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here
| Comparison Data |
The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.
| Year | Line of Coverage | JustifiedComplaint Ratio | Market Share | Complaint Share | Index |
|---|---|---|---|---|---|
| 2024 | Personal Auto | 12.66 | .267 | .65 | 2.44 |
If complaint data does not appear for this company, this link will provide you with an explanation.
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