Company Complaint Information
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Company Performance | |||
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist. |
Year | Closed Complaints (TOTAL of Categories 1-3) |
Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant. |
Category 2: Complaints found to be without Merit. |
Category 3: Complaints with Other Outcomes |
Category 4: Justified Complaints |
---|---|---|---|---|---|
2022 | 230 | 62 | 104 | 64 | 20 |
2021 | 213 | 72 | 102 | 39 | 29 |
2020 | 192 | 37 | 80 | 75 | 10 |
Violation Study |
Year | Line of Coverage | Law | Section | Summarized Description of Law | # of Alleged Violations |
---|---|---|---|---|---|
2022 | Automobile | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 1 |
2022 | Homeowners | CIC | 14046(b) | Within 15 days after notice of claim, insurer must provide claimant with copy of annual CDI notice describing the most significant | 2 |
2022 | Homeowners | CIC | 790.03h2 | Failing to acknowledge and act promptly upon communications. | 1 |
2022 | Homeowners | CIC | 790.03h3 | Failing to adopt & implement standards for the prompt investigation & processing of claims | 1 |
2022 | Homeowners | CIC | 880 | Failure of insurer to use own name | 1 |
2022 | Homeowners | CIC | 675.1(b)(1) | Cancellation/nonrenewal prohibited for residential property insurance for one year from declaration of emergency in any zip code a | 2 |
2022 | Homeowners | CCR | 2694a5 | Failed to respond or did not provide a complete response | 2 |
2022 | Homeowners | CCR | 2695.7(b) | Upon receiving proof of claim, insurer shall immediately but in no event more than 40 calendar days accept or deny claim. | 3 |
2022 | Homeowners | CIC | 678(a)(2)(D) | On or after July 1, 2020 a statement to contact the Department if the consumer remains unsatisfied. Must include CDI's website, ph | 1 |
2022 | Homeowners | CCR | 2695.5(b) | Must provide complete response to claimant inquiries within 15 calendar days. | 2 |
2022 | Homeowners | CCR | 2695.7(c)(1) | Must notify in writing every 30 calendar days if more time is required to investigate claim. | 2 |
2022 | Homeowners | CCR | 2695.7(d) | Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant. | 1 |
2022 | Homeowners | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 2 |
2022 | Misc Lines | CCR | 2695.7(c)(1) | Must notify in writing every 30 calendar days if more time is required to investigate claim. | 4 |
2022 | Misc Lines | CCR | 2695.5(a) | Must respond to the California Department of Insurance within 21 calendar days. | 2 |
2022 | Misc Lines | CCR | 2695.7(d) | Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant. | 1 |
2022 | Misc Lines | CCR | 2695.5(b) | Must provide complete response to claimant inquiries within 15 calendar days. | 3 |
2022 | Misc Lines | CCR | 2695.7(b) | Upon receiving proof of claim, insurer shall immediately but in no event more than 40 calendar days accept or deny claim. | 6 |
2022 | Misc Lines | CIC | 790.03h3 | Failing to adopt & implement standards for the prompt investigation & processing of claims | 1 |
2022 | Misc Lines | CIC | 880 | Failure of insurer to use own name | 1 |
If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here
Comparison Data |
The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.
Year | Line of Coverage | JustifiedComplaint Ratio | Market Share | Complaint Share | Index |
---|---|---|---|---|---|
2022 | Workers Compensation | .00 | .139 | .00 | .00 |
2022 | Surety and Fidelity | .00 | 1.412 | .00 | .00 |
2022 | Homeowners | 5.14 | 1.701 | 2.82 | 1.66 |
2022 | Commercial Multi-Peril | .00 | 1.787 | .00 | .00 |
2022 | Commercial Auto | .00 | 1.929 | .00 | .00 |
If complaint data does not appear for this company, this link will provide you with an explanation.
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