Company Complaint Information
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Company Performance | |||
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist. |
Year | Closed Complaints (TOTAL of Categories 1-3) |
Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant. |
Category 2: Complaints found to be without Merit. |
Category 3: Complaints with Other Outcomes |
Category 4: Justified Complaints |
---|---|---|---|---|---|
2023 | 279 | 71 | 100 | 108 | 13 |
2022 | 230 | 62 | 104 | 64 | 20 |
2021 | 213 | 72 | 102 | 39 | 29 |
Violation Study |
Year | Line of Coverage | Law | Section | Summarized Description of Law | # of Alleged Violations |
---|---|---|---|---|---|
2023 | Fire | CIC | 1861.05a | Excessive, inadequate, unfairly discriminatory rates | 1 |
2023 | Fire | CIC | 678.1(c) | Commercial policy nonrenewal notice must be provided at least 60 days but no more than 120 in advance; reasons provided if nonrenewed or to conditional renewal. | 1 |
2023 | Fire | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 1 |
2023 | Homeowners | CCR | 2695.5(a) | Must respond to the California Department of Insurance within 21 calendar days. | 2 |
2023 | Homeowners | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 3 |
2023 | Homeowners | CIC | 14046(b) | Within 15 days after notice of claim, insurer must provide claimant with copy of annual CDI notice describing the most significant insurance laws pertaining to property insurance policies. | 1 |
2023 | Homeowners | CIC | 880 | Failure of insurer to use own name | 1 |
2023 | Homeowners | CIC | 678(c)(1) | Nonrenewals on or after 7/1/2020 shall require at least 75 days notice prior to expiration; notices issued effective 7/1/22 must comply with CCP 1013 if mailed. | 2 |
2023 | Homeowners | CIC | 677 | Cancellation notice requirements | 1 |
2023 | Homeowners | CIC | 1861.05a | Excessive, inadequate, unfairly discriminatory rates | 1 |
2023 | Misc Lines | CCR | 2695.7(b) | Upon receiving proof of claim, insurer shall immediately but in no event more than 40 calendar days accept or deny claim. | 1 |
2023 | Misc Lines | CCR | 2695.5(a) | Must respond to the California Department of Insurance within 21 calendar days. | 1 |
2023 | Misc Lines | CCR | 2695.5(b) | Must provide complete response to claimant inquiries within 15 calendar days. | 1 |
2023 | Misc Lines | CCR | 2695.7(c)(1) | Must notify in writing every 30 calendar days if more time is required to investigate claim. | 2 |
2023 | Misc Lines | CCR | 2695.7(b)(1) | Must deny all claims in writing. Must cite statute, applicable law or policy provision on 1st party claims. | 1 |
2023 | Misc Lines | CCR | 2695.3(a) | File must contain all documents. | 1 |
2023 | Misc Lines | CCR | 2695.5(e)(1) | Must acknowledge notice of claim within 15 calendar days unless payment is made. | 1 |
If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here
Comparison Data |
The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.
Year | Line of Coverage | JustifiedComplaint Ratio | Market Share | Complaint Share | Index |
---|---|---|---|---|---|
2023 | Workers Compensation | .00 | .164 | .00 | .00 |
2023 | Commercial Multi-Peril | .02 | 1.681 | 4.76 | 2.83 |
2023 | Commercial Auto | .00 | 1.741 | .00 | .00 |
2023 | Surety and Fidelity | .00 | 1.878 | .00 | .00 |
2023 | Homeowners | 2.25 | 2.071 | .79 | .38 |
If complaint data does not appear for this company, this link will provide you with an explanation.
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