Company Profile
Company Complaint Information

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Company Performance
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
Category 4:
Justified Complaints
2022 77 35 30 12 12
2021 42 22 10 10 6
2020 49 18 19 12 9

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.

Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2022 Automobile CIC 1861.05a Excessive, inadequate, unfairly discriminatory rates 2
2022 Automobile CCR 2695.5(b) Must provide complete response to claimant inquiries within 15 calendar days. 1
2022 Automobile CCR 2694a3 In contravention of own rules, policies, procedures, guidelines 9
2022 Automobile CCR 2694a5 Failed to respond or did not provide a complete response 1
2022 Homeowners CIC 10095(h) Every insurer member of the plan shall provided to applicants who are denied coverage the toll free number for the CA FAIR Plan 1
2022 Homeowners CIC 677 Cancellation notice requirements 1
2022 Homeowners CIC 10095.7(b) An applicant who is denied, or policyholder who is cancelled or non-renewed, shall be provided with information regarding the depa 1
2022 Homeowners CIC 678(c)(1) Nonrenewals on or after 7/1/2020 shall require at least 75 days notice prior to expiration; notices issued effective 7/1/22 must c 1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year Line of Coverage JustifiedComplaint Ratio Market Share Complaint Share Index
2022 Homeowners 5.11 .311 .51 1.65
2022 Personal Auto 8.02 .379 .67 1.77

If complaint data does not appear for this company, this link will provide you with an explanation.


Last Revised - December 03, 2007 11:57 AM
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