Company Complaint Information

Company Profile



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Company Performance
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year	Closed Complaints (TOTAL of Categories 1-3)	Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.	Category 2: Complaints found to be without Merit.	Category 3: Complaints with Other Outcomes	Category 4: Justified Complaints
2023	111	29	27	55	10
2022	110	38	24	48	9
2021	85	33	29	23	6

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.

Year	Line of Coverage	Law	Section	Summarized Description of Law	# of Alleged Violations
2023	Automobile	CCR	2694a3	In contravention of own rules, policies, procedures, guidelines	4
2023	Automobile	CCR	2695.8(e)(4)	Insurer cannot require claimant to travel an unreasonable distance or wait an unreasonable period of time.	1
2023	Automobile	CCR	2632.13(e)(1)	Provide written notice of investigation including any principally at-fault determination	1
2023	Automobile	CCR	2695.7(b)(1)	Must deny all claims in writing. Must cite statute, applicable law or policy provision on 1st party claims.	1
2023	Automobile	CCR	2695.5(a)	Must respond to the California Department of Insurance within 21 calendar days.	1
2023	Fire	CCR	2694a3	In contravention of own rules, policies, procedures, guidelines	1
2023	Fire	CIC	678(a)(1)(B)(iv)	On or after 7/1/2020, notice of nonrenewal shall contain statement to contact the CDI if the consumer is unsatisfied & include CDI's website, 800 number & CSD's mailing address.	1
2023	Liability	CCR	2695.7(d)	Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant.	1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year	Line of Coverage	JustifiedComplaint Ratio	Market Share	Complaint Share	Index
2023	Commercial Multi-Peril	.22	.149	4.76	32.03
2023	Personal Auto	2.28	1.023	.64	.63

If complaint data does not appear for this company, this link will provide you with an explanation.