Company Profile
Company Complaint Information


Company Performance
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
Category 4:
Justified Complaints
2012 24 6 16 2 3
2011 33 7 18 8 6
2010 26 6 17 3 2

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.

Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2012 Life/Annuity CCR 2694a5 Failed to respond or did not provide a complete response 2
2012 Life/Annuity CIC 1633 Acting without license is a misdemeanor 1
2012 Life/Annuity CIC 790.03a Misrepresenting terms of a policy 1
2012 Life/Annuity CCR 2694a3 In contravention of own rules, policies, procedures, guidelines 5
2012 Life/Annuity CIC 10192 Paid up nonforfeiture benefits; notice to policy owners / beneficiaries 1
2012 Life/Annuity CIC 10168.93 Filing of form of annuity contract before marketing, issuance, delivery or use; prior approval not required 1
2012 Life/Annuity CIC 1631 Failure of agent to hold valid license 1
2012 Life/Annuity CIC 781 Twisting (misrepresentation of policies) 1
2012 Life/Annuity CCR 2695.5a Must respond to the California Department of Insurance within 21 calendar days. 4

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year Line of Coverage JustifiedComplaint Ratio Market Share Complaint Share Index
2012 Group Life .00 .379 .00 .00
2012 Annuities .00 1.468 1.09 .74
2012 Individual Life 2.75 4.965 5.94 1.20

If complaint data does not appear for this company, this link will provide you with an explanation.

Last Revised - December 03, 2007 11:57 AM
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