Company Complaint Information
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Company Performance | |||
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist. |
Year | Closed Complaints (TOTAL of Categories 1-3) |
Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant. |
Category 2: Complaints found to be without Merit. |
Category 3: Complaints with Other Outcomes |
Category 4: Justified Complaints |
---|---|---|---|---|---|
2021 | 278 | 128 | 60 | 90 | 35 |
2020 | 326 | 136 | 78 | 112 | 41 |
2019 | 571 | 131 | 68 | 119 | 53 |
Violation Study |
Year | Line of Coverage | Law | Section | Summarized Description of Law | # of Alleged Violations |
---|---|---|---|---|---|
2021 | Automobile | CCR | 2695.5e3 | Must begin investigation within 15 calendar days of notification of claim. | 2 |
2021 | Automobile | CCR | 2695.8b | Must apply standards when evaluating auto total loss claims-see Regulations. | 1 |
2021 | Automobile | CCR | 2695.4a | Must disclose all benefits, time limits & possible applicable provisions to 1st party claimants. | 1 |
2021 | Automobile | CCR | 2695.8e4 | Must inspect vehicle timely | 3 |
2021 | Automobile | CCR | 2695.7b3 | Must notify claimant that claim denial can be reviewed by the California Dept. of Insurance. | 5 |
2021 | Automobile | CCR | 2695.7c1 | Must notify in writing every 30 calendar days if more time is required to investigate claim. | 4 |
2021 | Automobile | CCR | 2695.7h | Must pay within 30 calendar days of accepting claim-exceptions apply- see Regulations. | 2 |
2021 | Automobile | CCR | 2695.5b | Must provide complete response to claimant inquiries within 15 calendar days. | 6 |
2021 | Automobile | CCR | 2695.5a | Must respond to the California Department of Insurance within 21 calendar days. | 5 |
2021 | Automobile | CCR | 2695.5e2 | Must supply forms, instructions & assistance within 15 calendar days of claim notification. | 2 |
2021 | Automobile | CCR | 2695.8f3 | Reasonably adjust the claimant's estimate. | 1 |
2021 | Automobile | CCR | 2695.8c | Reopen file if notified within 35 calendar days that ACV too low to purchase comparable car. | 3 |
2021 | Automobile | CCR | 2695.7f | Written notice before 60 days of expiration of statute of limitations on bodily injury claims. | 2 |
2021 | Automobile | CIC | 790.03h3 | Failing to adopt & implement standards for the prompt investigation & processing of claims | 9 |
2021 | Automobile | CIC | 880 | Failure of insurer to use own name | 8 |
2021 | Automobile | CCR | 2695.7d | Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant. | 2 |
2021 | Automobile | CCR | 2695.7b | Must accept/deny or provide written delay notice within 40 calendar days of proof of claim. | 1 |
2021 | Automobile | CCR | 2695.7b1 | Must deny all claims in writing. Must cite statute, applicable law or policy provision on 1st party claims. | 1 |
If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here
Comparison Data |
The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.
Year | Line of Coverage | JustifiedComplaint Ratio | Market Share | Complaint Share | Index |
---|---|---|---|---|---|
2021 | Personal Auto | 13.45 | .878 | 3.24 | 3.69 |
If complaint data does not appear for this company, this link will provide you with an explanation.
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