Company Complaint Information

Company Profile



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Company Performance
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year	Closed Complaints (TOTAL of Categories 1-3)	Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.	Category 2: Complaints found to be without Merit.	Category 3: Complaints with Other Outcomes	Category 4: Justified Complaints
2022	146	35	53	58	16
2021	155	32	62	61	13
2020	276	50	89	137	14

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.

Year	Line of Coverage	Law	Section	Summarized Description of Law	# of Alleged Violations
2022	Fire	CCR	2694a5	Failed to respond or did not provide a complete response	1
2022	Fire	CCR	2694a3	In contravention of own rules, policies, procedures, guidelines	1
2022	Homeowners	CIC	678(a)(2)	On or after July 1, 2022, subdivision (a) of Section 1013 of the Code of Civil Procedure applies if an offer or notice is mailed.	1
2022	Homeowners	CIC	676(e)	No notice of cancellation shall be effective unless it is based on physical changes in the insured property which result in the pr	1
2022	Homeowners	CCR	2694a5	Failed to respond or did not provide a complete response	3
2022	Homeowners	CCR	2694a3	In contravention of own rules, policies, procedures, guidelines	11
2022	Homeowners	CIC	678(c)(1)	Nonrenewals on or after 7/1/2020 shall require at least 75 days notice prior to expiration; notices issued effective 7/1/22 must c	3
2022	Homeowners	CCR	2360.2	Eligibility guidelines	1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year	Line of Coverage	JustifiedComplaint Ratio	Market Share	Complaint Share	Index
2022	Commercial Multi-Peril	.00	4.211	.00	.00
2022	Homeowners	1.76	7.244	4.10	.57

If complaint data does not appear for this company, this link will provide you with an explanation.