Company Complaint Information

Company Profile



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Company Performance
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year	Closed Complaints (TOTAL of Categories 1-3)	Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.	Category 2: Complaints found to be without Merit.	Category 3: Complaints with Other Outcomes	Category 4: Justified Complaints
2023	233	66	55	112	18
2022	171	50	53	68	22
2021	146	44	56	46	22

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.

Year	Line of Coverage	Law	Section	Summarized Description of Law	# of Alleged Violations
2023	Automobile	CIC	1861.025c	A person does not qualify for good driver discount if he was convicted of any of the violations listed in this section	1
2023	Automobile	CIC	1861.05a	Excessive, inadequate, unfairly discriminatory rates	2
2023	Automobile	CCR	2694a5	Failed to respond or did not provide a complete response	1
2023	Automobile	CIC	790.03h3	Failing to adopt & implement standards for the prompt investigation & processing of claims	1
2023	Automobile	CCR	2695.3(a)	File must contain all documents.	1
2023	Automobile	CCR	2694a3	In contravention of own rules, policies, procedures, guidelines	8
2023	Automobile	CCR	2695.7(b)	Upon receiving proof of claim, insurer shall immediately but in no event more than 40 calendar days accept or deny claim.	1
2023	Automobile	CCR	2695.7(c)(1)	Must notify in writing every 30 calendar days if more time is required to investigate claim.	2
2023	Automobile	CCR	2695.5(b)	Must provide complete response to claimant inquiries within 15 calendar days.	2
2023	Automobile	CCR	2695.5(a)	Must respond to the California Department of Insurance within 21 calendar days.	1
2023	Automobile	CCR	2632.13(e)(1)	Provide written notice of investigation including any principally at-fault determination	1
2023	Automobile	CCR	2632.13(e)(2)	Respond in writing to a request for reconsideration of principally at-fault determination within 30 days by an employee other than who made the original determination	2
2023	Automobile	CCR	2695.7(b)(3)	Must notify claimant that claim denial can be reviewed by the California Department of Insurance.	2

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year	Line of Coverage	JustifiedComplaint Ratio	Market Share	Complaint Share	Index
2023	Commercial Multi-Peril	.00	.155	.00	.00
2023	Homeowners	.00	.155	.00	.00
2023	Workers Compensation	.00	.723	.00	.00
2023	Commercial Auto	.02	.733	1.15	1.57
2023	Personal Auto	5.37	.994	1.47	1.48

If complaint data does not appear for this company, this link will provide you with an explanation.