Company Profile
Company Complaint Information

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Company Performance
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
Category 4:
Justified Complaints
2020 29 13 10 6 14
2019 39 24 13 2 18
2018 65 43 19 3 39

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.

Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2020 Life/Annuity CIC 790.03h3 Failing to adopt & implement standards for the prompt investigation & processing of claims 1
2020 Life/Annuity CCR 2694a3 In contravention of own rules, policies, procedures, guidelines 11
2020 Life/Annuity CIC 10509.8 Unnecessary life insurance replacement 1
2020 Life/Annuity CIC 10509.914 Prior to purchase,exchange, replacement of annuity producer or insurer shall make reasonable effort to obtain suitability info 1
2020 Life/Annuity CIC 10509.914c Insurer, producer shall not recommend replacement unless suitable and confers `substantial financial benefit' 1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year Line of Coverage JustifiedComplaint Ratio Market Share Complaint Share Index
2020 Individual Life 112.23 .084 6.38 75.95
2020 Annuities .00 4.397 14.71 3.35

If complaint data does not appear for this company, this link will provide you with an explanation.


Last Revised - December 03, 2007 11:57 AM
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