Company Complaint Information
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Company Performance | |||
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist. |
Year | Closed Complaints (TOTAL of Categories 1-3) |
Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant. |
Category 2: Complaints found to be without Merit. |
Category 3: Complaints with Other Outcomes |
Category 4: Justified Complaints |
---|---|---|---|---|---|
2022 | 734 | 188 | 299 | 247 | 37 |
2021 | 593 | 161 | 268 | 164 | 32 |
2020 | 788 | 201 | 379 | 208 | 53 |
Violation Study |
Year | Line of Coverage | Law | Section | Summarized Description of Law | # of Alleged Violations |
---|---|---|---|---|---|
2022 | Automobile | CCR | 2694a5 | Failed to respond or did not provide a complete response | 2 |
2022 | Automobile | CCR | 2632.13(e)(1) | Provide written notice of investigation including any principally at-fault determination | 1 |
2022 | Automobile | CIC | 481.5a | Personal Lines - Failure to return premium in a timely manner | 1 |
2022 | Automobile | CCR | 2695.7(c)(1) | Must notify in writing every 30 calendar days if more time is required to investigate claim. | 1 |
2022 | Automobile | CCR | 2695.8(e)(4) | Insurer cannot require claimant to travel an unreasonable distance or wait an unreasonable period of time. | 1 |
2022 | Automobile | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 22 |
2022 | Automobile | CIC | 663a1 | at least 20 days before expiration, the insurer shall deliver a written or verbal offer of renewal, contingent upon payment | 1 |
2022 | Automobile | CIC | 1861.05a | Excessive, inadequate, unfairly discriminatory rates | 6 |
2022 | Automobile | CCR | 2695.8(f)(3) | Reasonably adjust the claimant's estimate. | 1 |
2022 | Homeowners | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 8 |
2022 | Homeowners | CCR | 2694a5 | Failed to respond or did not provide a complete response | 1 |
2022 | Liability | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 2 |
2022 | Liability | CCR | 2694a5 | Failed to respond or did not provide a complete response | 1 |
2022 | Misc Lines | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 1 |
2022 | Misc Lines | CIC | 481c | Any insurance policy that includes a provision to refund premium other than on a pro rata basis shall provide proper disclosure | 1 |
If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here
Comparison Data |
The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.
Year | Line of Coverage | JustifiedComplaint Ratio | Market Share | Complaint Share | Index |
---|---|---|---|---|---|
2022 | Homeowners | .92 | 6.879 | 2.05 | .30 |
2022 | Personal Auto | .96 | 9.175 | 1.94 | .21 |
If complaint data does not appear for this company, this link will provide you with an explanation.
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