Company Profile
Company Complaint Information

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Company Performance
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year Closed Complaints
(TOTAL of Categories 1-3)
Category 1:
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Category 2:
Complaints found to be without Merit.
Category 3:
Complaints with Other Outcomes
Category 4:
Justified Complaints
2024 123 33 35 55 6
2023 196 52 41 103 14
2022 240 62 65 113 11

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated.

Year Line of Coverage Law Section Summarized Description of Law # of Alleged Violations
2024 Liability CCR 2695.7(d) Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant. 1
2024 Misc Lines CCR 2695.5(e)(3) Upon receiving notice of claim, insurer must begin investigation immediately but in no event more than 15 calendar days later. 1
2024 Misc Lines CCR 2695.5(e)(2) Must supply forms, instructions and assistance within 15 calendar days of claim notification. 1
2024 Misc Lines CIC 790.03h5 Not attempting to effectuate prompt, fair, & equitable settlement when liability clear. 1
2024 Misc Lines CCR 2695.7(d) Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant. 3
2024 Misc Lines CCR 2695.3(b)(2) Must record in the file the date the licensee received, processed, and/or transmitted or mailed all relevant documents. 1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year Line of Coverage JustifiedComplaint Ratio Market Share Complaint Share Index
2024 Surety and Fidelity .00 .725 .00 .00
2024 Workers Compensation .00 .839 .00 .00
2024 Commercial Multi-Peril .00 .886 .00 .00
2024 Commercial Auto .00 1.692 .00 .00

If complaint data does not appear for this company, this link will provide you with an explanation.


Last Revised - December 03, 2007 11:57 AM
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