|In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.|
(TOTAL of Categories 1-3)
Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
Complaints found to be without Merit.
Complaints with Other Outcomes
|Year||Line of Coverage||Law||Section||Summarized Description of Law||# of Alleged Violations|
|2019||Automobile||CCR||2695.5a||Must respond to the California Department of Insurance within 21 calendar days.||1|
|2019||Automobile||CCR||2695.7b3||Must notify claimant that claim denial can be reviewed by the California Dept. of Insurance.||1|
|2019||Automobile||CIC||11580.011||Coverage for replacement of child passenger restraint system; insurer obligation||1|
|2019||Disability||CCR||2695.5b||Must provide complete response to claimant inquiries within 15 calendar days.||1|
|2019||Disability||CIC||880||Failure of insurer to use own name||1|
|2019||Disability||CIC||790.03h3||Failing to adopt & implement standards for the prompt investigation & processing of claims||1|
|2019||Disability||CIC||790.03h2||Failing to acknowledge and act promptly upon communications.||1|
|2019||Disability||CCR||2695.5a||Must respond to the California Department of Insurance within 21 calendar days.||1|
|2019||Disability||CCR||2695.5e1||Must acknowledge notice of claim within 15 calendar days unless payment is made.||1|
|2019||Disability||CCR||2695.3a||File must contain all documents.||1|
|2019||Disability||CIC||10123.13a||Claim must be paid, contested, or denied in 30 days to insured and provider. If contested written notice must contain DOI language||1|
|2019||Homeowners||CCR||2694a5||Failed to respond or did not provide a complete response||1|
|2019||Homeowners||CCR||2695.5a||Must respond to the California Department of Insurance within 21 calendar days.||1|
|2019||Liability||CCR||2695.5a||Must respond to the California Department of Insurance within 21 calendar days.||1|
|2019||Misc Lines||CCR||2695.5a||Must respond to the California Department of Insurance within 21 calendar days.||1|
If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here
The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.
|Year||Line of Coverage||JustifiedComplaint Ratio||Market Share||Complaint Share||Index|
|2019||Surety and Fidelity||.00||6.986||.00||.00|
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