Company Complaint Information
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Company Performance | |||
In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist. |
Year | Closed Complaints (TOTAL of Categories 1-3) |
Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant. |
Category 2: Complaints found to be without Merit. |
Category 3: Complaints with Other Outcomes |
Category 4: Justified Complaints |
---|---|---|---|---|---|
2022 | 123 | 55 | 21 | 47 | 22 |
2021 | 142 | 32 | 42 | 68 | 35 |
2020 | 164 | 36 | 48 | 80 | 23 |
Violation Study |
Year | Line of Coverage | Law | Section | Summarized Description of Law | # of Alleged Violations |
---|---|---|---|---|---|
2022 | Misc Lines | 00 | CALIFORNIA INSURANCE CODE | 1 | |
2022 | Misc Lines | CCR | 2695.5(e)(1) | Must acknowledge notice of claim within 15 calendar days unless payment is made. | 2 |
2022 | Misc Lines | CCR | 2695.7(c)(1) | Must notify in writing every 30 calendar days if more time is required to investigate claim. | 8 |
2022 | Misc Lines | CCR | 2695.7(h) | Must pay within 30 calendar days of accepting claim-exceptions apply- see Regulations. | 1 |
2022 | Misc Lines | CCR | 2695.5(b) | Must provide complete response to claimant inquiries within 15 calendar days. | 3 |
2022 | Misc Lines | CCR | 2695.5(a) | Must respond to the California Department of Insurance within 21 calendar days. | 10 |
2022 | Misc Lines | CCR | 2695.5(e)(2) | Must supply forms, instructions and assistance within 15 calendar days of claim notification. | 4 |
2022 | Misc Lines | CCR | 2088.3 | Return of collateral.It is the duty to determine whether such obligation has been discharged upon request of return of collateral | 1 |
2022 | Misc Lines | CCR | 2695.5(e)(3) | Upon receiving notice of claim, insurer must begin investigation immediately but in no event more than 15 calendar days later. | 2 |
2022 | Misc Lines | CCR | 2695.7(b) | Upon receiving proof of claim, insurer shall immediately but in no event more than 40 calendar days accept or deny claim. | 8 |
2022 | Misc Lines | CCR | 2695.7(g) | Cannot attempt settlement with unreasonably low offers. See subsections 1-7. | 1 |
2022 | Misc Lines | CIC | 790.03h3 | Failing to adopt & implement standards for the prompt investigation & processing of claims | 3 |
2022 | Misc Lines | CIC | 880 | Failure of insurer to use own name | 4 |
2022 | Misc Lines | CCR | 2695.3(a) | File must contain all documents. | 3 |
2022 | Misc Lines | CIC | 1733 | Holding of funds and theft of funds | 1 |
2022 | Misc Lines | CCR | 2694a3 | In contravention of own rules, policies, procedures, guidelines | 1 |
2022 | Misc Lines | CCR | 2695.7(d) | Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant. | 5 |
If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here
Comparison Data |
The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.
Year | Line of Coverage | JustifiedComplaint Ratio | Market Share | Complaint Share | Index |
---|---|---|---|---|---|
2022 | Commercial Multi-Peril | .00 | .133 | .00 | .00 |
2022 | Commercial Auto | .00 | .313 | .00 | .00 |
2022 | Surety and Fidelity | .00 | 1.887 | .00 | .00 |
If complaint data does not appear for this company, this link will provide you with an explanation.
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