California Department of Insurance

    Company Profile

    Company Profile

    Company Complaints

    Company Complaints

    Additional Information

    Additional Information

    Company Complaints

    Company Complaints

    • INFINITY INSURANCE COMPANY
    • 500 E 96th St Ste 100, Indianapolis, IN 46240-3733

    • 800-782-1020

    Company Performance

    Company Performance

    In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

    Company Performance Report

    YearClosed Complaints (TOTAL of Categories 1-3)
    Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
    Category 2: Complaints found to be without Merit
    Category 3: Complaints with Other Outcomes
    Category 4: Justified Complaints
    202269324114830478
    2021833332211290108
    202083426223234064

    Violation Study

    Violation Study

    The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

    Violation Study Report

    YearLine of CoverageLawSectionSummarized Description of Law# of Alleged Violations
    2022AutomobileCCR2694a5Failed to respond or did not provide a complete response7
    2022AutomobileCCR2632.5c2AiAnnual mileage for applicants and newly added vehicles: what the applicant shall provide and the insurer may require or request1
    2022AutomobileCIC790.03h13Failing to provide an explanation of denial using policy provisions.1
    2022AutomobileCIC880Failure of insurer to use own name1
    2022AutomobileCCR2695.3(a)File must contain all documents.1
    2022AutomobileCCR2694a3In contravention of own rules, policies, procedures, guidelines10
    2022AutomobileCCR2695.8(e)(4)Insurer cannot require claimant to travel an unreasonable distance or wait an unreasonable period of time.3
    2022AutomobileCCR2695.8(k)Insurer must pay reasonable towing and storage charges and provide reasonable notice before terminating storage charge payment.1
    2022AutomobileCCR2695.7(d)Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant.7
    2022AutomobileCCR2695.7(f)Insurer shall provide written notice 60 days before expiration of statute of limitations. 30 days prior for UM claim.1
    2022AutomobileCIC662Mailing or delivery of notice of cancellation1
    2022AutomobileCIC662.aMailing or delivery of notice of cancellation1
    2022AutomobileCCR2695.8(f)Standards for the preparation of auto repair estimates on partial losses.1
    2022AutomobileCCR2695.5(e)(3)Upon receiving notice of claim, insurer must begin investigation immediately but in no event more than 15 calendar days later.1
    2022AutomobileCCR2695.7(b)Upon receiving proof of claim, insurer shall immediately but in no event more than 40 calendar days accept or deny claim.11
    If complaint data does not appear for this company, this link will provide you with an explanation.
    To view the California Insurance Code (CIC), Click here
    To view the California Code of Regulations (CCR), Click here

    Comparison Data

    Comparison Data

    The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

    Comparison Data Report

    If complaint data does not appear for this company, this link will provide you with an explanation.