California Department of Insurance

    Company Profile

    Company Profile

    Company Complaints

    Company Complaints

    Additional Information

    Additional Information

    Company Complaints

    Company Complaints

    • GEICO CASUALTY COMPANY
    • 5260 Western Ave, Chevy Chase, MD 20815-3799

    • 800-824-5404

    Company Performance

    Company Performance

    In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

    Company Performance Report

    YearClosed Complaints (TOTAL of Categories 1-3)
    Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
    Category 2: Complaints found to be without Merit
    Category 3: Complaints with Other Outcomes
    Category 4: Justified Complaints
    20222841016611730
    202121876608212
    20202175762985

    Violation Study

    Violation Study

    The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

    Violation Study Report

    YearLine of CoverageLawSectionSummarized Description of Law# of Alleged Violations
    2022AutomobileCCR2694a5Failed to respond or did not provide a complete response1
    2022AutomobileCCR2695.3(a)File must contain all documents.1
    2022AutomobileCCR2694a3In contravention of own rules, policies, procedures, guidelines2
    2022AutomobileCCR2695.8(e)(4)Insurer cannot require claimant to travel an unreasonable distance or wait an unreasonable period of time.1
    2022AutomobileCCR2695.7(b)(1)Must deny all claims in writing. Must cite statute, applicable law or policy provision on 1st party claims.1
    2022AutomobileCCR2695.7(b)(3)Must notify claimant that claim denial can be reviewed by the California Department of Insurance.2
    2022AutomobileCCR2695.5(a)Must respond to the California Department of Insurance within 21 calendar days.1
    2022AutomobileCIC1861.03cNon-valid cancellation/nonrenewal for auto1
    2022AutomobileCCR2632.19ePart of circumstance for substantial increase in hazard must have occurred after most recent issuance or renewal24
    2022AutomobileCCR2632.19Substantial increase in hazard Insured Against1
    2022AutomobileCIC1861.03c1Auto cancellation and nonrenewal24
    2022AutomobileCCR2632.19cCircumstances that constitute substantial increase in hazard for nonrenewal24
    2022AutomobileCCR2360.2Eligibility guidelines24
    If complaint data does not appear for this company, this link will provide you with an explanation.
    To view the California Insurance Code (CIC), Click here
    To view the California Code of Regulations (CCR), Click here

    Comparison Data

    Comparison Data

    The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

    Comparison Data Report

    If complaint data does not appear for this company, this link will provide you with an explanation.