Company Performance
In compliance with
California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.
| Year | Closed Complaints (TOTAL of Categories 1-3) | Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant. | | | |
|---|
| 2022 | 146 | 35 | 53 | 58 | 16 |
| 2021 | 155 | 32 | 62 | 61 | 13 |
| 2020 | 276 | 50 | 89 | 137 | 14 |