California Department of Insurance

    Company Profile

    Company Profile

    Company Complaints

    Company Complaints

    Additional Information

    Additional Information

    Company Complaints

    Company Complaints

    • STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
    • 1 State Farm Plz, Bloomington, IL 61710-0001

    • 800-440-6175

    Company Performance

    Company Performance

    In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

    Company Performance Report

    YearClosed Complaints (TOTAL of Categories 1-3)
    Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
    Category 2: Complaints found to be without Merit
    Category 3: Complaints with Other Outcomes
    Category 4: Justified Complaints
    20221177348259570117
    202194926925242894
    2020118028932157080

    Violation Study

    Violation Study

    The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

    Violation Study Report

    YearLine of CoverageLawSectionSummarized Description of Law# of Alleged Violations
    2022AutomobileCCR2695.7(c)(1)Must notify in writing every 30 calendar days if more time is required to investigate claim.1
    2022AutomobileCIC1861.05Approval of insurance rates1
    2022AutomobileCCR2695.5(b)Must provide complete response to claimant inquiries within 15 calendar days.6
    2022AutomobileCCR2695.5(a)Must respond to the California Department of Insurance within 21 calendar days.13
    2022AutomobileCCR2695.7(h)Must pay within 30 calendar days of accepting claim-exceptions apply- see Regulations.3
    2022AutomobileCCR2695.3(b)(3)Must maintain claim files that are accessible, legible and capable of duplication to hard copy for current and preceding 4 years1
    2022AutomobileCCR2695.5(e)(2)Must supply forms, instructions and assistance within 15 calendar days of claim notification.1
    2022AutomobileCCR2695.8(e)(3)No insurer shall communicate false, deceptive or misleading information to the claimant.1
    2022AutomobileCIC790.03h5Not attempting to effectuate prompt, fair, & equitable settlement when liability clear.2
    2022AutomobileCIC560(a)Payment to repairer or to named insured and repairer required not later than 10 days subsequent to receipt of itemized bill for co1
    2022AutomobileCIC481.5aPersonal Lines - Failure to return premium in a timely manner1
    2022AutomobileCCR2695.8(f)(3)Reasonably adjust the claimant's estimate.10
    2022AutomobileCCR2632.13(e)(2)Respond in writing to a request for reconsideration of principally at-fault determination within 30 days by an employee other than1
    2022AutomobileCCR2695.8(f)Standards for the preparation of auto repair estimates on partial losses.3
    2022AutomobileCCR2695.7(b)Upon receiving proof of claim, insurer shall immediately but in no event more than 40 calendar days accept or deny claim.2
    If complaint data does not appear for this company, this link will provide you with an explanation.
    To view the California Insurance Code (CIC), Click here
    To view the California Code of Regulations (CCR), Click here

    Comparison Data

    Comparison Data

    The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

    Comparison Data Report

    Year
    Line of Coverage
    Justified Complaint Ratio
    Market Share
    Complaint Share
    Index
    2022Commercial Auto.022.7563.491.27
    2022Personal Auto2.9912.7548.42.66
    If complaint data does not appear for this company, this link will provide you with an explanation.