California Department of Insurance

    Company Profile

    Company Profile

    Company Complaints

    Company Complaints

    Additional Information

    Additional Information

    Company Complaints

    Company Complaints

    • ALLSTATE INSURANCE COMPANY
    • 3100 Sanders Rd Ste 201, Northbrook, IL 60062

    • 800-255-7828

    Company Performance

    Company Performance

    In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

    Company Performance Report

    YearClosed Complaints (TOTAL of Categories 1-3)
    Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
    Category 2: Complaints found to be without Merit
    Category 3: Complaints with Other Outcomes
    Category 4: Justified Complaints
    20224079918212630
    2021336971439644
    202034210312311628

    Violation Study

    Violation Study

    The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

    Violation Study Report

    YearLine of CoverageLawSectionSummarized Description of Law# of Alleged Violations
    2022AutomobileCIC1861.05aExcessive, inadequate, unfairly discriminatory rates1
    2022HomeownersCCR2695.5(a)Must respond to the California Department of Insurance within 21 calendar days.9
    2022AutomobileCCR2632.13(e)(2)Respond in writing to a request for reconsideration of principally at-fault determination within 30 days by an employee other than1
    2022AutomobileCCR2695.3(a)File must contain all documents.1
    2022AutomobileCCR2694a5Failed to respond or did not provide a complete response1
    2022AutomobileCCR2695.5(a)Must respond to the California Department of Insurance within 21 calendar days.3
    2022AutomobileCCR2694a3In contravention of own rules, policies, procedures, guidelines3
    2022FireCIC679.5Proof of mailing property insurance1
    2022FireCCR2694a3In contravention of own rules, policies, procedures, guidelines1
    2022HomeownersCCR2695.7(b)Upon receiving proof of claim, insurer shall immediately but in no event more than 40 calendar days accept or deny claim.1
    2022HomeownersCIC678(c)(1)Nonrenewals on or after 7/1/2020 shall require at least 75 days notice prior to expiration; notices issued effective 7/1/22 must c5
    2022HomeownersCIC790.03h5Not attempting to effectuate prompt, fair, & equitable settlement when liability clear.1
    2022HomeownersCIC1861.05aExcessive, inadequate, unfairly discriminatory rates2
    2022HomeownersCIC676.1Homeowners cancellation based solely on licensed family day care home1
    2022HomeownersCCR2695.7(b)(1)Must deny all claims in writing. Must cite statute, applicable law or policy provision on 1st party claims.3
    If complaint data does not appear for this company, this link will provide you with an explanation.
    To view the California Insurance Code (CIC), Click here
    To view the California Code of Regulations (CCR), Click here

    Comparison Data

    Comparison Data

    The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

    Comparison Data Report

    Year
    Line of Coverage
    Justified Complaint Ratio
    Market Share
    Complaint Share
    Index
    2022Commercial Auto.011.8071.16.64
    2022Commercial Multi-Peril.021.1592.332.01
    2022Homeowners3.495.7026.411.12
    2022Personal Auto3.54.191.15.78
    If complaint data does not appear for this company, this link will provide you with an explanation.