California Department of Insurance

    Company Profile

    Company Profile

    Company Complaints

    Company Complaints

    Additional Information

    Additional Information

    Company Complaints

    Company Complaints

    • USAA GENERAL INDEMNITY COMPANY
    • 9800 Fredericksburg Rd, San Antonio, TX 78288-0001

    • 800-531-8100

    Company Performance

    Company Performance

    In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

    Company Performance Report

    YearClosed Complaints (TOTAL of Categories 1-3)
    Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
    Category 2: Complaints found to be without Merit
    Category 3: Complaints with Other Outcomes
    Category 4: Justified Complaints
    20221012835388
    20211003927348
    2020972137399

    Violation Study

    Violation Study

    The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

    Violation Study Report

    YearLine of CoverageLawSectionSummarized Description of Law# of Alleged Violations
    2022AutomobileCIC1861.05aExcessive, inadequate, unfairly discriminatory rates1
    2022AutomobileCIC790.03h3Failing to adopt & implement standards for the prompt investigation & processing of claims1
    2022AutomobileCIC880Failure of insurer to use own name1
    2022AutomobileCCR2694a3In contravention of own rules, policies, procedures, guidelines1
    2022AutomobileCCR2695.7(f)Insurer shall provide written notice 60 days before expiration of statute of limitations. 30 days prior for UM claim.1
    2022HomeownersCCR2694a3In contravention of own rules, policies, procedures, guidelines2
    2022AutomobileCCR2695.7(b)(1)Must deny all claims in writing. Must cite statute, applicable law or policy provision on 1st party claims.1
    2022AutomobileCCR2695.7(b)(3)Must notify claimant that claim denial can be reviewed by the California Department of Insurance.3
    2022AutomobileCCR2695.7(c)(1)Must notify in writing every 30 calendar days if more time is required to investigate claim.1
    2022AutomobileCCR2695.5(b)Must provide complete response to claimant inquiries within 15 calendar days.1
    2022AutomobileCCR2695.5(e)(2)Must supply forms, instructions and assistance within 15 calendar days of claim notification.1
    2022AutomobileCIC663Policy expiration; delivery or mailing of renewal offer or nonrenewal1
    If complaint data does not appear for this company, this link will provide you with an explanation.
    To view the California Insurance Code (CIC), Click here
    To view the California Code of Regulations (CCR), Click here

    Comparison Data

    Comparison Data

    The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

    Comparison Data Report

    Year
    Line of Coverage
    Justified Complaint Ratio
    Market Share
    Complaint Share
    Index
    2022Personal Auto2.31.875.45.51
    2022Homeowners1.63.974.51.53
    If complaint data does not appear for this company, this link will provide you with an explanation.