California Department of Insurance

    Company Profile

    Company Profile

    Company Complaints

    Company Complaints

    Additional Information

    Additional Information

    Company Complaints

    Company Complaints

    • NATIONWIDE INSURANCE COMPANY OF AMERICA
    • 1 W Nationwide Blvd, Columbus, OH 43215-2752

    • 800-532-1436

    Company Performance

    Company Performance

    In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

    Company Performance Report

    YearClosed Complaints (TOTAL of Categories 1-3)
    Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
    Category 2: Complaints found to be without Merit
    Category 3: Complaints with Other Outcomes
    Category 4: Justified Complaints
    20221103824489
    2021853329236
    20201193236518

    Violation Study

    Violation Study

    The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

    Violation Study Report

    YearLine of CoverageLawSectionSummarized Description of Law# of Alleged Violations
    2022AutomobileCCR2695.8(e)(4)Insurer cannot require claimant to travel an unreasonable distance or wait an unreasonable period of time.1
    2022AutomobileCIC790.03h5Not attempting to effectuate prompt, fair, & equitable settlement when liability clear.1
    2022AutomobileCCR2695.8(f)(3)Reasonably adjust the claimant's estimate.1
    2022AutomobileCCR2694a3In contravention of own rules, policies, procedures, guidelines4
    2022FireCCR2695.5(b)Must provide complete response to claimant inquiries within 15 calendar days.1
    2022AutomobileCCR2695.5(b)Must provide complete response to claimant inquiries within 15 calendar days.1
    2022AutomobileCCR2695.7(c)(1)Must notify in writing every 30 calendar days if more time is required to investigate claim.1
    2022AutomobileCIC481.5aPersonal Lines - Failure to return premium in a timely manner1
    2022AutomobileCCR2695.7(b)Upon receiving proof of claim, insurer shall immediately but in no event more than 40 calendar days accept or deny claim.1
    If complaint data does not appear for this company, this link will provide you with an explanation.
    To view the California Insurance Code (CIC), Click here
    To view the California Code of Regulations (CCR), Click here

    Comparison Data

    Comparison Data

    The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

    Comparison Data Report

    Year
    Line of Coverage
    Justified Complaint Ratio
    Market Share
    Complaint Share
    Index
    2022Commercial Auto0.10400
    2022Personal Auto2.531.067.6.56
    2022Commercial Multi-Peril.1.182.3312.91
    If complaint data does not appear for this company, this link will provide you with an explanation.