California Department of Insurance

    Company Profile

    Company Profile

    Company Complaints

    Company Complaints

    Additional Information

    Additional Information

    Company Complaints

    Company Complaints

    • COAST NATIONAL INSURANCE COMPANY
    • 6301 Owensmouth Ave, Woodland Hills, CA 91367-2216

    • 888-888-0080

    Company Performance

    Company Performance

    In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

    Company Performance Report

    YearClosed Complaints (TOTAL of Categories 1-3)
    Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
    Category 2: Complaints found to be without Merit
    Category 3: Complaints with Other Outcomes
    Category 4: Justified Complaints
    20227934182711
    2021933130326
    20201164137386

    Violation Study

    Violation Study

    The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

    Violation Study Report

    YearLine of CoverageLawSectionSummarized Description of Law# of Alleged Violations
    2022AutomobileCIC11580.011Coverage for replacement of child passenger restraint system; insurer obligation1
    2022AutomobileCIC1861.05aExcessive, inadequate, unfairly discriminatory rates1
    2022AutomobileCIC790.03h3Failing to adopt & implement standards for the prompt investigation & processing of claims3
    2022AutomobileCCR2695.3(a)File must contain all documents.1
    2022AutomobileCCR2694a3In contravention of own rules, policies, procedures, guidelines2
    2022AutomobileCCR2695.8(f)(2)Insurer can refer to a repair shop only if requested by claimant.1
    2022AutomobileCCR2695.7(b)(1)Must deny all claims in writing. Must cite statute, applicable law or policy provision on 1st party claims.1
    2022AutomobileCCR2695.5(a)Must respond to the California Department of Insurance within 21 calendar days.2
    2022AutomobileCCR2695.8(f)(3)Reasonably adjust the claimant's estimate.1
    2022AutomobileCCR2695.8(c)Reopen file if notified within 35 calendar days that ACV too low to purchase comparable car.1
    2022AutomobileCCR2695.8(f)Standards for the preparation of auto repair estimates on partial losses.1
    If complaint data does not appear for this company, this link will provide you with an explanation.
    To view the California Insurance Code (CIC), Click here
    To view the California Code of Regulations (CCR), Click here

    Comparison Data

    Comparison Data

    The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

    Comparison Data Report

    Year
    Line of Coverage
    Justified Complaint Ratio
    Market Share
    Complaint Share
    Index
    2022Commercial Auto.08.2441.164.76
    2022Personal Auto6.47.521.751.43
    If complaint data does not appear for this company, this link will provide you with an explanation.