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AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY

6000 American Pkwy , Madison , WI 53783

888-239-9953

Company Performance

In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year	Closed Complaints (TOTAL of Categories 1-3)	Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.	Category 2: Complaints found to be without Merit	Category 3: Complaints with Other Outcomes	Category 4: Justified Complaints
2022	222	60	84	78	19
2021	171	54	63	54	24
2020	168	40	71	57	13

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

Year	Line of Coverage	Law	Section	Summarized Description of Law	# of Alleged Violations
2022	Automobile	CIC	11580.011	Coverage for replacement of child passenger restraint system; insurer obligation	2
2022	Homeowners	CCR	2694a3	In contravention of own rules, policies, procedures, guidelines	3
2022	Automobile	CIC	1861.05a	Excessive, inadequate, unfairly discriminatory rates	1
2022	Automobile	CCR	2695.8(f)(3)	Reasonably adjust the claimant's estimate.	1
2022	Automobile	CCR	2632.13(e)(1)	Provide written notice of investigation including any principally at-fault determination	3
2022	Automobile	CCR	2695.5(a)	Must respond to the California Department of Insurance within 21 calendar days.	2
2022	Automobile	CCR	2695.5(b)	Must provide complete response to claimant inquiries within 15 calendar days.	1
2022	Automobile	CIC	790.03h3	Failing to adopt & implement standards for the prompt investigation & processing of claims	2
2022	Automobile	CIC	880	Failure of insurer to use own name	1
2022	Automobile	CCR	2694a3	In contravention of own rules, policies, procedures, guidelines	5
2022	Automobile	CCR	2695.7(b)(1)	Must deny all claims in writing. Must cite statute, applicable law or policy provision on 1st party claims.	1
2022	Automobile	CCR	2695.7(b)(3)	Must notify claimant that claim denial can be reviewed by the California Department of Insurance.	1
2022	Homeowners	CCR	2695.7(b)(1)	Must deny all claims in writing. Must cite statute, applicable law or policy provision on 1st party claims.	1
2022	Homeowners	CIC	678(c)(1)	Nonrenewals on or after 7/1/2020 shall require at least 75 days notice prior to expiration; notices issued effective 7/1/22 must c	1
2022	Homeowners	CIC	790.03h3	Failing to adopt & implement standards for the prompt investigation & processing of claims	1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year	Line of Coverage	Justified Complaint Ratio	Market Share	Complaint Share	Index
2022	Homeowners	3.67	.867	1.03	1.18
2022	Personal Auto	2.36	2.141	1.12	.52

If complaint data does not appear for this company, this link will provide you with an explanation.

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