California Department of Insurance

    Company Profile

    Company Profile

    Company Complaints

    Company Complaints

    Additional Information

    Additional Information

    Company Complaints

    Company Complaints

    • PRUDENTIAL INSURANCE COMPANY OF AMERICA (THE)
    • 751 Broad St, Newark, NJ 07102-3714

    • 800-778-2255

    Company Performance

    Company Performance

    In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

    Company Performance Report

    YearClosed Complaints (TOTAL of Categories 1-3)
    Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
    Category 2: Complaints found to be without Merit
    Category 3: Complaints with Other Outcomes
    Category 4: Justified Complaints
    202248152588
    2021492123511
    20206016331111

    Violation Study

    Violation Study

    The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

    Violation Study Report

    YearLine of CoverageLawSectionSummarized Description of Law# of Alleged Violations
    2022DisabilityCCR2695.5(e)(3)Upon receiving notice of claim, insurer must begin investigation immediately but in no event more than 15 calendar days later.1
    2022DisabilityCIC790.03h3Failing to adopt & implement standards for the prompt investigation & processing of claims2
    2022DisabilityCCR2695.7(b)(3)Must notify claimant that claim denial can be reviewed by the California Department of Insurance.2
    2022DisabilityCCR2695.5(e)(1)Must acknowledge notice of claim within 15 calendar days unless payment is made.1
    2022DisabilityCIC790.03h1Misrepresenting facts or policy provisions.1
    2022Life/AnnuityCIC12921.1(e)Insurers shall be required to submit and received complaint information through established Internet-accessible complaint response1
    2022Life/AnnuityCCR2695.7(c)(1)Must notify in writing every 30 calendar days if more time is required to investigate claim.1
    2022Life/AnnuityCCR2695.7(d)Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant.1
    2022Life/AnnuityCCR2694a3In contravention of own rules, policies, procedures, guidelines2
    2022Life/AnnuityCIC790.03h3Failing to adopt & implement standards for the prompt investigation & processing of claims2
    2022Life/AnnuityCCR2694a5Failed to respond or did not provide a complete response1
    2022Life/AnnuityCCR2695.5(a)Must respond to the California Department of Insurance within 21 calendar days.2
    If complaint data does not appear for this company, this link will provide you with an explanation.
    To view the California Insurance Code (CIC), Click here
    To view the California Code of Regulations (CCR), Click here

    Comparison Data

    Comparison Data

    The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

    Comparison Data Report

    Year
    Line of Coverage
    Justified Complaint Ratio
    Market Share
    Complaint Share
    Index
    2022Individual Life1.611.9122.11.1
    2022Group Life09.0953.03.33
    2022Annuities02.17400
    If complaint data does not appear for this company, this link will provide you with an explanation.