California Department of Insurance

    Company Profile

    Company Profile

    Company Complaints

    Company Complaints

    Additional Information

    Additional Information

    Company Complaints

    Company Complaints

    • GEICO GENERAL INSURANCE COMPANY
    • 5260 Western Ave, Chevy Chase, MD 20815-3701

    • 800-824-5404

    Company Performance

    Company Performance

    In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

    Company Performance Report

    YearClosed Complaints (TOTAL of Categories 1-3)
    Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
    Category 2: Complaints found to be without Merit
    Category 3: Complaints with Other Outcomes
    Category 4: Justified Complaints
    202286225423637263
    202165719522124140
    202074420224929313

    Violation Study

    Violation Study

    The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

    Violation Study Report

    YearLine of CoverageLawSectionSummarized Description of Law# of Alleged Violations
    2022AutomobileCCR2632.13(b)An insurer shall not make a determination that a driver is principally at-fault unless the conditions in this subsection are met1
    2022AutomobileCCR2695.5(b)Must provide complete response to claimant inquiries within 15 calendar days.1
    2022AutomobileCCR2632.19cCircumstances that constitute substantial increase in hazard for nonrenewal20
    2022AutomobileCCR2360.2Eligibility guidelines21
    2022AutomobileCIC1861.05aExcessive, inadequate, unfairly discriminatory rates1
    2022AutomobileCIC790.03h2Failing to acknowledge and act promptly upon communications.1
    2022AutomobileCIC790.03h3Failing to adopt & implement standards for the prompt investigation & processing of claims3
    2022AutomobileCIC481.5Failure to return premium in a timely manner1
    2022AutomobileCCR2694a3In contravention of own rules, policies, procedures, guidelines10
    2022AutomobileCIC1871.3bInsurer can't require Affidavit of theft be notarized as insd also has option of signing in presence of agent, broker, adjuster1
    2022AutomobileCCR2695.7(d)Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant.1
    2022AutomobileCCR2695.8(b)Must apply standards when evaluating auto total loss claims-see Regulations.2
    2022AutomobileCCR2695.7(b)(1)Must deny all claims in writing. Must cite statute, applicable law or policy provision on 1st party claims.8
    2022AutomobileCCR2695.7(b)(3)Must notify claimant that claim denial can be reviewed by the California Department of Insurance.4
    2022AutomobileCCR2695.7(h)Must pay within 30 calendar days of accepting claim-exceptions apply- see Regulations.4
    If complaint data does not appear for this company, this link will provide you with an explanation.
    To view the California Insurance Code (CIC), Click here
    To view the California Code of Regulations (CCR), Click here

    Comparison Data

    Comparison Data

    The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

    Comparison Data Report

    If complaint data does not appear for this company, this link will provide you with an explanation.