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HUMANA INSURANCE COMPANY

1100 Employers Blvd, De Pere, WI 54115-8187

800-558-4444

Company Performance

In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year	Closed Complaints (TOTAL of Categories 1-3)	Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.	Category 2: Complaints found to be without Merit	Category 3: Complaints with Other Outcomes	Category 4: Justified Complaints
2022	34	17	13	4	13
2021	32	17	5	10	20
2020	28	16	9	3	10

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

Year	Line of Coverage	Law	Section	Summarized Description of Law	# of Alleged Violations
2022	Disability	CIC	10123.13a	Claim must be paid, contested, or denied in 30 days to insured and provider. If contested written notice must contain DOI language	9
2022	Disability	CIC	790.03h3	Failing to adopt & implement standards for the prompt investigation & processing of claims	8
2022	Disability	CIC	880	Failure of insurer to use own name	3
2022	Disability	CCR	2694a3	In contravention of own rules, policies, procedures, guidelines	2
2022	Disability	CIC	790.03h1	Misrepresenting facts or policy provisions.	1
2022	Disability	CCR	2695.5(a)	Must respond to the California Department of Insurance within 21 calendar days.	2
2022	Disability	CIC	790.03h5	Not attempting to effectuate prompt, fair, & equitable settlement when liability clear.	2

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

No Data Found

If complaint data does not appear for this company, this link will provide you with an explanation.

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