Company Profile

Reset
Company Profile
Search

Company Complaints

Additional Information

View
Financial Disclaimer

Company Complaints

UNITED SERVICES AUTOMOBILE ASSOCIATION

9800 Fredericksburg Rd E3e, San Antonio, TX 78288-0001
USAA BLDG.

800-531-8100

Company Performance

In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

Year	Closed Complaints (TOTAL of Categories 1-3)	Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.	Category 2: Complaints found to be without Merit	Category 3: Complaints with Other Outcomes	Category 4: Justified Complaints
2022	152	40	52	60	10
2021	115	34	37	44	11
2020	130	31	39	60	9

Violation Study

The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

Year	Line of Coverage	Law	Section	Summarized Description of Law	# of Alleged Violations
2022	Automobile	CCR	2695.7(b)	Upon receiving proof of claim, insurer shall immediately but in no event more than 40 calendar days accept or deny claim.	1
2022	Automobile	CCR	2632.13(e)(2)	Respond in writing to a request for reconsideration of principally at-fault determination within 30 days by an employee other than	1
2022	Automobile	CCR	2694a3	In contravention of own rules, policies, procedures, guidelines	1
2022	Automobile	CCR	2695.7(c)(1)	Must notify in writing every 30 calendar days if more time is required to investigate claim.	1
2022	Automobile	CCR	2695.8(e)(4)	Insurer cannot require claimant to travel an unreasonable distance or wait an unreasonable period of time.	1
2022	Fire	CCR	2694a3	In contravention of own rules, policies, procedures, guidelines	1
2022	Homeowners	CCR	2694a3	In contravention of own rules, policies, procedures, guidelines	2
2022	Homeowners	CCR	2695.7(c)(1)	Must notify in writing every 30 calendar days if more time is required to investigate claim.	1
2022	Homeowners	CCR	2695.7(b)	Upon receiving proof of claim, insurer shall immediately but in no event more than 40 calendar days accept or deny claim.	1
2022	Homeowners	CCR	2695.3(a)	File must contain all documents.	1
2022	Homeowners	CIC	790.03h3	Failing to adopt & implement standards for the prompt investigation & processing of claims	1
2022	Homeowners	CIC	790.03h2	Failing to acknowledge and act promptly upon communications.	1
2022	Homeowners	CIC	1861.05a	Excessive, inadequate, unfairly discriminatory rates	1
2022	Homeowners	CCR	2695.5(a)	Must respond to the California Department of Insurance within 21 calendar days.	1

If complaint data does not appear for this company, this link will provide you with an explanation.
To view the California Insurance Code (CIC), Click here
To view the California Code of Regulations (CCR), Click here

Comparison Data

The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

Year	Line of Coverage	Justified Complaint Ratio	Market Share	Complaint Share	Index
2022	Personal Auto	1.06	1.268	.3	.24
2022	Homeowners	2.9	1.646	1.54	.93

If complaint data does not appear for this company, this link will provide you with an explanation.

Company Profile

Company Profile