California Department of Insurance

    Company Profile

    Company Profile

    Company Complaints

    Company Complaints

    Additional Information

    Additional Information

    Company Complaints

    Company Complaints

    • GENWORTH LIFE INSURANCE COMPANY
    • 251 Little Falls Drive, Suite 400, Wilmington, DE 19808

    • 800-456-7766

    Company Performance

    Company Performance

    In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

    Company Performance Report

    YearClosed Complaints (TOTAL of Categories 1-3)
    Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
    Category 2: Complaints found to be without Merit
    Category 3: Complaints with Other Outcomes
    Category 4: Justified Complaints
    202273175069
    2021107178288
    20201351411659

    Violation Study

    Violation Study

    The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

    Violation Study Report

    YearLine of CoverageLawSectionSummarized Description of Law# of Alleged Violations
    2022DisabilityCIC10235.95b10 percent per year interest is payable to claimants on accepted but unpaid Long Term Care claims1
    2022DisabilityCIC1861.05aExcessive, inadequate, unfairly discriminatory rates1
    2022DisabilityCIC790.03h1Misrepresenting facts or policy provisions.1
    2022DisabilityCCR2694a5Failed to respond or did not provide a complete response2
    2022DisabilityCIC790.03h3Failing to adopt & implement standards for the prompt investigation & processing of claims1
    2022DisabilityCCR2694a3In contravention of own rules, policies, procedures, guidelines4
    2022DisabilityCCR2695.7(b)(3)Must notify claimant that claim denial can be reviewed by the California Department of Insurance.1
    2022DisabilityCIC790.03h5Not attempting to effectuate prompt, fair, & equitable settlement when liability clear.1
    2022DisabilityCCR2695.5(e)(3)Upon receiving notice of claim, insurer must begin investigation immediately but in no event more than 15 calendar days later.1
    If complaint data does not appear for this company, this link will provide you with an explanation.
    To view the California Insurance Code (CIC), Click here
    To view the California Code of Regulations (CCR), Click here

    Comparison Data

    Comparison Data

    The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

    Comparison Data Report

    If complaint data does not appear for this company, this link will provide you with an explanation.