California Department of Insurance

    Company Profile

    Company Profile

    Company Complaints

    Company Complaints

    Additional Information

    Additional Information

    Company Complaints

    Company Complaints

    • INTEGON NATIONAL INSURANCE COMPANY
    • 5630 University Pkwy, Winston Salem, NC 27105-1312

    • 877-468-3466

    Company Performance

    Company Performance

    In compliance with California Insurance Code § 12921.1, the California Department of Insurance conducted a Consumer Complaint Study of all admitted insurance carriers. The company performance table provides the complaints determined by the department to require that corrective action be taken against the insurer, or leading to insurer compromise, or other remedy for the complainant, those that are found to be without merit, those with other outcomes, and justified complaints. Justified complaints often require additional review, as violations of California insurance laws may exist.

    Company Performance Report

    YearClosed Complaints (TOTAL of Categories 1-3)
    Category 1: Complaints found to require corrective action, leading to insurer compromise, or other remedy for the complainant.
    Category 2: Complaints found to be without Merit
    Category 3: Complaints with Other Outcomes
    Category 4: Justified Complaints
    2022861251252358108
    202170018128823184
    202057312623920851

    Violation Study

    Violation Study

    The following table represents number and type of violations found, by reference to the line of insurance and law allegedly violated

    Violation Study Report

    YearLine of CoverageLawSectionSummarized Description of Law# of Alleged Violations
    2022AutomobileCIC880Failure of insurer to use own name3
    2022AutomobileCCR2695.5(e)(3)Upon receiving notice of claim, insurer must begin investigation immediately but in no event more than 15 calendar days later.2
    2022AutomobileCCR2694a3In contravention of own rules, policies, procedures, guidelines7
    2022AutomobileCCR2695.3(a)File must contain all documents.7
    2022AutomobileCCR2694a5Failed to respond or did not provide a complete response2
    2022AutomobileCIC11580.011Coverage for replacement of child passenger restraint system; insurer obligation3
    2022AutomobileCCR2695.4(f)Cannot issue a partial payment with release unless policy limits paid or compromise reached.1
    2022AutomobileCCR2695.8(e)(4)Insurer cannot require claimant to travel an unreasonable distance or wait an unreasonable period of time.7
    2022AutomobileCCR2695.8(k)Insurer must pay reasonable towing and storage charges and provide reasonable notice before terminating storage charge payment.3
    2022AutomobileCCR2695.7(d)Insurer shall conduct a thorough, fair and objective investigation. Cannot seek unnecessary information from claimant.14
    2022AutomobileCIC790.03h1Misrepresenting facts or policy provisions.2
    2022AutomobileCCR2695.5(a)Must respond to the California Department of Insurance within 21 calendar days.13
    2022AutomobileCIC790.03h5Not attempting to effectuate prompt, fair, & equitable settlement when liability clear.3
    2022AutomobileCIC481.5aPersonal Lines - Failure to return premium in a timely manner1
    2022AutomobileCCR2695.8(c)Reopen file if notified within 35 calendar days that ACV too low to purchase comparable car.1
    If complaint data does not appear for this company, this link will provide you with an explanation.
    To view the California Insurance Code (CIC), Click here
    To view the California Code of Regulations (CCR), Click here

    Comparison Data

    Comparison Data

    The information below is for complaints closed during the study period for this insurance company. The table provides the Justified Complaint Ratio, Market Share, Complaint Share, and Index for this company, grouped by the line of coverage the company was authorized to sell in this study period.

    Comparison Data Report

    Year
    Line of Coverage
    Justified Complaint Ratio
    Market Share
    Complaint Share
    Index
    2022Homeowners2.37.67.51.77
    2022Personal Auto24.481.4337.755.41
    2022Commercial Auto.03.7121.161.63
    2022Commercial Multi-Peril.04.4172.335.58
    If complaint data does not appear for this company, this link will provide you with an explanation.