Workers' Compensation Complaint and Requests for Action/Appeals Contact Information

Part 1: Complaints and Requests for Action (CRA)

If you are seeking information about your workers' compensation insurance policy, or if you have a dispute with your insurance carrier about how its rating plan was applied to your policy (e.g. a dispute about a classification assignment or experience modification applied to your policy) you must first submit a Complaint and Request for Action (CRA) to the workers' compensation insurance company using the address below.

Part 2: Appeals to the Department of Insurance

You may appeal your workers' compensation insurance company's written decision on your CRA to the Insurance Commissioner. Mail your appeal to the CDI's Administrative Hearing Bureau, 1901 Harrison Street, 3rd Floor, Oakland, CA 94612. You also must mail a copy of your appeal to your workers' compensation insurance company using the address below.