PPOs whose doctors are highly rated by their patients see that:

• Patients aren’t rushed during their office visit — they have enough time to talk through concerns with the doctor
• Systems are in place to make sure that patients don’t fall through the cracks — patient records are immediately available to anyone who is caring for the patient
• Patients and doctors make decisions together
• Doctors talk through options with the patient — to treat an illness or to stay healthy
• Doctors are respectful and attentive to the patient’s concerns